Agent Terms and Referral Offer

1. Who we are and what these terms cover

These terms apply to every travel agent who signs up to HolidayMatch, CruiseMatch or any other product we sell (together, Travel Match), and to the referral offer that comes with it.

HolidayMatch and CruiseMatch are products of Social Automation AI Ltd, trading as Quizable, a company registered in England and Wales ("we", "us"). Our contact address for these terms is john@quizable.app.

These terms apply on all of our sites, including holidaymatch.ai and cruisematch.co.uk, and on every agent subdomain we run for you. They apply whichever site you signed up through.

You are signing up as a business, not as a consumer. By paying your setup fee you accept these terms. If anything here conflicts with a written agreement we have made with you, the written agreement wins.

"Product" means HolidayMatch, CruiseMatch or any other Travel Match product. "Your Plan" means the product or products you have paid for. "Referral" and "Free Month" are explained in section 4.

2. Signing up and paying

You pay a one-off setup fee at the price shown on our site when you sign up. The setup fee covers your build, your branding and your first period of service, as described on the pricing page at the time (currently three months for Founding Agents).

After your included period, your Plan continues on a monthly rolling basis at the monthly price shown when you signed up. There is no contract and no minimum term beyond the included period.

To continue past your included period, and to qualify for the referral offer, you must give us a valid payment method for the monthly fee before your included period ends. We will tell you how to do this. If no payment method is in place, your Plan pauses at the end of the included period until one is set up.

Your monthly fee is due on the same date each month. If a payment fails, we will let you know and give you seven days to fix it before your Plan is paused.

Setup fees are not refundable once your build has started, except where section 3 says otherwise. Prices exclude VAT unless we say otherwise. We may change prices for new sign-ups at any time. We will give existing agents at least 30 days' notice of any change to their monthly fee.

3. Cancelling

You can cancel at any time by emailing john@quizable.app. No notice period, no cancellation fee.

When you cancel, your Plan runs to the end of the period you have already paid for and then stops. We do not refund part months.

Seven-day rule. If you cancel within seven days of giving us your monthly payment method, you are not tied into any monthly payment. No monthly fee is taken. If you have already earned one Free Month by that point, we will still honour it: your Plan runs for that Free Month and then ends. Any further Free Months you have banked are lost.

If you cancel after the seven days, any Free Months you have banked and not yet used are lost. They cannot be paid out, transferred or held over for a return later.

Your leads are yours. Every lead collected through your quiz belongs to you. On cancellation we will send you an export of your leads within 14 days of your request, then delete them from our systems after 90 days unless the law requires us to keep them longer. Your quiz link and subdomain stop working when your Plan ends.

We can end your Plan too, with 30 days' notice, or immediately if you break these terms, misuse the product or bring a network or brand we work with into disrepute. If we end your Plan for our own reasons we will refund any monthly fee you have paid for the unused period.

4. The referral offer

For every new agent who joins because of you, you get one month of your Plan free. There is no limit to how many Free Months you can earn.

Who can refer. You must be a current agent with a paid-up Plan and a valid monthly payment method in place (section 2). Agents whose Plan is paused, cancelled or in arrears cannot earn Free Months.

Who counts as a referral. A new agent who has never held a Travel Match, CruiseMatch or HolidayMatch account before, who pays their setup fee in full, and who names you in the "Who referred you?" box when they pay. Referrals to any Travel Match product count, whichever product you are on yourself.

How it is claimed. The new agent names you at the point of payment. That box is the record. If they leave it blank or name someone else, let us know within 14 days of their payment and we will check with them; after 14 days the referral cannot be claimed. We will not split a referral between two agents.

When it is awarded. A Free Month is credited once the new agent's payment has cleared and their seven-day period (section 3) has passed without them cancelling. We will email you to confirm it.

How Free Months are used. Free Months are applied to your monthly fee only, never to a setup fee. They start after your included period ends. Free Months fall on alternate months: one Free Month, then one paid month, then your next Free Month, and so on. You will never be charged for a month marked as free, and you will never have two Free Months back to back. Banked Free Months carry forward until used, as long as your Plan stays active.

What they are not. Free Months have no cash value. They cannot be paid out, refunded, transferred to another agent, sold or exchanged. They are not commission, and we make no payment to you of any kind for a referral.

One Plan. If you hold more than one product, Free Months apply to the Plan you referred the new agent to, unless you tell us otherwise before the credit is applied.

5. When a referral does not count

A referral earns nothing if:

• the new agent cancels within their seven-day period or does not pay in full
• the new agent has held an account before, under any name or business
• you referred yourself, your own business, or a second account for the same business
• the new agent works in the same business, team or household as you, or shares a login, brand or subdomain with you
• the new agent was already in conversation with us about signing up before you referred them, and we told you so at the time
• the referral was obtained by misleading the new agent about the product, the price or these terms
• you offered the new agent money or anything else to name you
• the new agent is a franchise network, head office or company account rather than an individual agent business, unless we have agreed it in writing

We may withhold or take back Free Months where we reasonably believe the offer is being abused. Where we do, we will tell you why. Our decision on whether a referral qualifies is final.

6. Your responsibilities

Your network's rules. If you belong to a franchise, homeworking network or consortium, you are responsible for making sure your use and promotion of the product follows that network's marketing and branding rules. We are an independent supplier and are not part of any network.

Honest promotion. When you share your quiz link or tell other agents about the referral offer, you must describe the product and the offer accurately. You must not claim results, prices or features we have not stated, and you must not present Free Months as cash or commission.

Customer data. You are the data controller for the leads collected through your quiz. We process them on your behalf to run the product, send the automated emails and guides, and show you your results. You must have a privacy notice that covers this and must handle customer data lawfully under UK GDPR. We will never sell or share your leads with another agent.

Referral data. When a new agent names you, we tell you their name and business so you can see the referral has landed. You must not use that information for anything else.

Your branding. You confirm you have the right to use any logo, photo or text you give us for your build, and that it does not infringe anyone else's rights.

Fair use. You must not copy, resell, sub-licence or reverse engineer the product, or run it under another agent's name.

7. Changes to the offer, and general terms

Changing or ending the offer. We may change or withdraw the referral offer at any time by updating this page. Free Months already earned before the change are kept and honoured under the terms that applied when they were earned. Referrals in progress (paid but still inside the seven days) are honoured too.

Changing these terms. We may update these terms from time to time. We will email you about any change that affects your money or your rights at least 30 days before it takes effect. Continuing to use your Plan after that date means you accept the change.

The service. We will keep your quiz, admin and automated emails running and will fix faults as quickly as we reasonably can. We rely on third-party hosting and email providers and cannot promise the service will never be interrupted. We are not responsible for lost bookings, lost leads or lost profits arising from downtime, and our total liability to you in any 12-month period is limited to the fees you paid us in that period. Nothing in these terms limits liability that cannot be limited by law.

No partnership. You are an independent business. These terms do not make you our agent, partner, employee or franchisee, and they do not give you any right to use the Travel Match, CruiseMatch or HolidayMatch names beyond the build we run for you.

Law. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions. Email john@quizable.app.

Last updated 12 November 2026.